Tuesday, 21 January 2014

570. B. Ph LAB 30 – Concord

30 – Concord

10 Definitions of Concord

The definition of concord, the meaning of the word Concord:

Is concord a scrabble word? Yes!

n. - Capital of the state of New Hampshire; located in south central New Hampshire on the Merrimack river
n. - A harmonious state of things in general and of their properties (as of colors and sounds); congruity of parts with one another and with the whole
n. - The determination of grammatical inflection on the basis of word relations
n. - Town in eastern Massachusetts near Boston where the first battle of the American Revolution was fought
n. - Agreement of opinions
n. - The first battle of the American Revolution (April 19, 1775)
v. - Go together
v. - Arrange by concord or agreement
v. - Arrange the words of a text so as to create a concordance
v. - Be in accord; be in agreement

Words that can be created with an extra letter added to concord:

S:concords

35 words found using the letters in "Concord"

6 Letter Words

5 Letter Words

codon/condo/croon/donor/rondo

4 Letter Words

coco /coon/cord/corn/croc/door/odor/ordo/rood

Con·cord

1. A city of west-central California northeast of Oakland. It is a residential and manufacturing community. Population: 122,000.

2. A town of eastern Massachusetts on the Concord River west-northwest of Boston. An early battle of the American Revolution was fought here on April 19, 1775. In the 19th century the town was noted as an intellectual and literary center. Population: 16,800.

3. The capital of New Hampshire, in the south-central part of the state on the Merrimack River. It became the capital in 1808. Population: 42,400.

concord n.

1. Harmony or agreement of interests or feelings; accord.

2. A treaty establishing peaceful relations.

3. Grammar Agreement between words in person, number, gender, or case.

4. Music A harmonious combination of simultaneously sounded tones.

concord n

1. agreement or harmony between people or nations; amity

2. a treaty establishing peaceful relations between nations

3. agreement or harmony between things, ideas, etc.

4. (Music, other) Music a combination of musical notes, esp one containing a series of consonant intervals Compare discord

5. (Linguistics / Grammar) Grammar another word for agreement [6]

[from Old French concorde, from Latin concordia, from concors of the same mind, harmonious, from com- same + cor heart]

concord n

1. (Placename) a town in NE Massachusetts: scene of one of the opening military actions (1775) of the War of American Independence. Pop.: 17 080 (1990)

2. (Placename) a city in New Hampshire, the state capital: printing, publishing. Pop.: 36 364 (1992)

Collins English Dictionary – Complete and Unabridged © HarperCollins Publishers 1991, 1994, 1998, 2000, 2003

concord n.

1. agreement between persons, groups, etc.

2. agreement between things.

3. agreement (def. 5).

4. peace; amity.

5. a treaty; compact.

6. a stable, harmonious combination of musical tones; a chord requiring no resolution.

[1250–1300; Middle English concorde < Old French < Latin concordia=concord-, s. of concors harmonious (con- con- + cors, s. cord- heart) + -ia -ia]

con•cord′al, adj. n.

1. a city in W California, near San Francisco. 114,850.

2. a city in and the capital of New Hampshire, in the S part. 30,400.

3. a town in E Massachusetts, NW of Boston: second battle of the Revolution fought here April 19, 1775. 16,293.

4. Also called Con′cord grape′. a cultivated variety of the fox grape used in making jelly, juice, and wine.

5. a sweet red wine from the Concord grape.

Noun	1.	concord - capital of the state of New Hampshire; located in south central New Hampshire on the Merrimack river capital of New Hampshire Granite State, New Hampshire, NH - a state in New England; one of the original 13 colonies
	2.	concord - a harmonious state of things in general and of their properties (as of colors and sounds); congruity of parts with one another and with the whole concordance, harmony order - established customary state (especially of society); "order ruled in the streets"; "law and order" peace - harmonious relations; freedom from disputes; "the roommates lived in peace together" comity - a state or atmosphere of harmony or mutual civility and respect accord, agreement - harmony of people's opinions or actions or characters; "the two parties were in agreement"
	3.	concord - the determination of grammatical inflection on the basis of word relations agreement grammatical relation - a linguistic relation established by grammar number agreement - agreement in number between words in the same grammatical construction (e.g., between adjectives and the nouns they modify) person agreement - agreement in person between pronouns and verbs case agreement - agreement in grammatical case between words in the same construction gender agreement - agreement in grammatical gender between words in the same construction
	4.	Concord - town in eastern Massachusetts near Boston where the first battle of the American Revolution was fought Bay State, Massachusetts, Old Colony, MA - a state in New England; one of the original 13 colonies
	5.	concord - agreement of opinions concordance, harmony agreement - the verbal act of agreeing
	6.	Concord - the first battle of the American Revolution (April 19, 1775) Lexington and Concord, Lexington American Revolution, American Revolutionary War, American War of Independence, War of American Independence - the revolution of the American Colonies against Great Britain; 1775-1783 Bay State, Massachusetts, Old Colony, MA - a state in New England; one of the original 13 colonies
Verb	1.	concord - go together; "The colors don't harmonize"; "Their ideas concorded" accord, fit in, harmonise, harmonize, consort, agree correspond, gibe, jibe, match, tally, agree, fit, check - be compatible, similar or consistent; coincide in their characteristics; "The two stories don't agree in many details"; "The handwriting checks with the signature on the check"; "The suspect's fingerprints don't match those on the gun" blend in, blend, go - blend or harmonize; "This flavor will blend with those in your dish"; "This sofa won't go with the chairs"
	2.	concord - arrange by concord or agreement; "Concord the conditions for the marriage of the Prince of Wales with a commoner" arrange, fix up - make arrangements for; "Can you arrange a meeting with the President?"
	3.	concord - arrange the words of a text so as to create a concordance; "The team concorded several thousand nouns, verbs, and adjectives" arrange, set up - put into a proper or systematic order; "arrange the books on the shelves in chronological order"
	4.	concord - be in accord; be in agreement; "We agreed on the terms of the settlement"; "I can't agree with you!"; "I hold with those who say life is sacred"; "Both philosophers concord on this point" agree, concur, hold settle - end a legal dispute by arriving at a settlement; "The two parties finally settled" conciliate, patch up, reconcile, settle, make up - come to terms; "After some discussion we finally made up" see eye to eye - be in agreement; "We never saw eye to eye on this question" concede, grant, yield - be willing to concede; "I grant you this much" subscribe, support - adopt as a belief; "I subscribe to your view on abortion" resolve, conclude - reach a conclusion after a discussion or deliberation arrange, fix up - make arrangements for; "Can you arrange a meeting with the President?" agree - achieve harmony of opinion, feeling, or purpose; "No two of my colleagues would agree on whom to elect chairman"

concord noun

1. harmony, accord, peace, agreement, concert, friendship, consensus, goodwill, unison, good understanding, rapport, unanimity, amity, consonance A climate of concord and tolerance prevails among the Muslim and Christian Egyptian citizens.

2. treaty, agreement, convention, compact, protocol, entente, concordat The Concord of Wittenberg was agreed in 1536.

nfntf

569. B. Ph LAB 29 - Good Telephone Etiquette

29 - Good Telephone Etiquette

Overview: Demonstrating a professional image, both when meeting in person

and on the telephone, is vital to your own professional profile, as well as the

profile of the project you are responsible for and your own organisation. While we

are all human and can have our ‘moments’ on the telephone, there are some key

points to note with respect to good telephone etiquette. This Fact Sheet provides

some quick tips to help you get the most out of your telephone activities.

Tips for Answering Calls.

Find out if there is a standard protocol for answering phones in your organisation – this may provide a guide for you. In the event that there is not a guide, here’s five quick tips:

1. Speak clearly and confidently when you answer the phone.

2. Sound welcoming – state your name and ask how you can be of assistance.

3. Focus on the caller so that you can listen carefully to their request for information or action. If taking a message, ensure you record the correct name, contact details and message – repeat back to the caller if you are unsure.

4. Remain patient and helpful – even if you have had a ‘trying’ day.

5. Avoid multi-tasking while on the call (eg. there’s nothing more ‘revealing’ than the sound of the keyboard while on a call) – be present.

Tips for Making ‘First’ Calls.

How you make phone calls, especially when you are calling for the first time, sends an important message to your intended recipient. A phone call can be a very personal and effective way of making contact, so here’s five quick tips for making the ‘first call’ to another person or organisation:

1. Have a goal in mind – what do you want to achieve with the call? Remember to consider the call from the other person’s point of view – be able to answer this question: ‘What value can I deliver for the other person?’

2. Where possible, research the person or organisation prior to the call – find out some background information.

3. Identify a clear opening statement – note this down to guide you if useful. This should include:

a. State clearly who you are

b. Where you are calling from

c. What you are calling about

d. How much time you’d like of the person

4. Note down any important information or details during the call.

5. Use an approach that sends a message that you are professional, yet friendly.

General Tip

If you are in a project role that requires you making contact with individuals or

organisation with the aim of engaging them in your project, then consider putting

together a process of how you go about making this first call. This is a great way to

ensure that you have a ‘systemised’ approach.

8 Telephone Etiquette Tips

Whether at work, at home, or on your mobile phone, here are 8 solid telephone etiquette tips everyone should be displaying at all times.

1. Always identify yourself at the beginning of all calls.

A) When in the office, always answer a telephone by saying: “Hello/Good Morning, Accounting Department, Syndi Seid speaking.”

B) From a cell phone, either simply say Hello, or state your name, Hello, Syndi Seid here. Do not answer by using words such as “yeah” or “yes.”

C) When placing a call, always state your name along with the name of the person you are calling. Example: “Hello, my name is John Doe from XYZ Corporation. May I please speak with Ms. Jane Smith?”

2. Be sensitive to the tone of your voice. Do not sound overly anxious, aggressive or pushy. It is important your tone conveys authority and confidence. Do not lean back in your chair when speaking on the telephone.

Tip: Sit up in your chair or stand during the conversation. When at home, use a personal tape recorder to privately record your own conversations. You will then hear how your sound to others.

3. Think through exactly what you plan to say and discuss BEFORE you place a call.

Tip: Jot down the items you want to discuss and questions you want answered. In other words, anticipate and expect you will be placed into a voicemail system; plan your message to be as direct and specific as possible, asking the person to respond to specific alternatives or questions. Do not say, “Hello, it’s Syndi, call me back.” At least state the subject about which you want the person to call you back about.

4. Do not allow interruptions to occur during conversations. Do not carry on side conversations with other people around you. The person on the telephone takes precedence over someone who happens to walk in your office or passes by while you are on the phone.

Tip: If you must interrupt the conversation, say to the person, “Please excuse me for a moment I’ll be right back.” And when you return, say, “Thank you for holding.”

5. Especially when leaving messages, speak clearly and slowly. Do not use broken phrases, slang or idioms. Always, always leave your return telephone number as part of your message, including the area code . . . and S-L-O-W-L-Y, including REPEATING your telephone number at the end of your message.

Tip: Practice leaving your number, by saying it aloud to yourself as slow as you have heard an informational operator say it.

6. Build the habit of always turning off your cell phone ringer when entering a meeting, restaurant, theater, training class, or other place where the purpose of your visit would be interrupted or others would be disturbed by hearing your cell phone ring.

Tip: If you are expecting an important call, inform the caller you will be in a meeting during certain times and state you will monitor your message indicator for when it illuminates you will excuse yourself to leave the meeting and return the call.

7. Always speak into the telephone receiver with an even and low tone of voice. Especially when speaking on a cell phone out in public, be sure to monitor how loud you may be.

Tip: Move the phone ear piece just slightly away from your ear and listen to yourself speaking. Discover whether you are speaking too loudly or too quietly for the other person to hear you.

8. Do not allow yourself to be distracted by other activities while speaking on the telephone, such as rustling papers, chewing and eating, working on the computer, or speaking with someone else. Most importantly, do not use a hand held cell phone while driving. Get a headset or speaker phone for the car.

Tip: Always treat every caller with the utmost courtesy and respect by giving him/her your undivided attention.

Question: What other items do you have to add to this list? Do let us hear from you by locating this article at www.AdvancedEtiquette.com/blog. You may also reach us at www.AdvancedEtiquette.com. If you enjoyed this article and want more, subscribe to our “Etiquette Tip of the Month” newsletter—at no charge—filled with great monthly tips on all sorts of topics from international business and social etiquette and protocol to everyday life subjects. It will be great to have you as a member of our happy family of subscribers at

Happy Practicing!

8 Phone Etiquette Rules Every Professional Should Know

1. Announce your name when picking up the phone.

When answering your phone, use a proper greeting and announce your full name, says Pachter. Using your first name alone can sound too informal for every professional call and using only your last name can sound too abrupt. The best thing to say is: "This is Brittany Jones speaking," or, "This is Jake Jones."

2. Be aware of your speaking volume.

Some people just don't know how loud they are, especially when their attention is focused on the person on the other line.

"People still need to be reminded to speak in a quiet, conversational voice," says Pachter. "If the people around you are glaring at you, chances are, you need to lower your voice." You should also be aware of your surroundings because you never know who's paying attention to your conversation.

3. Don't answer your phone when meeting with others.

At a meeting or meal, if you answer a call, you're basically telling the person you're meeting with that someone else is more deserving of your time than they are, says Pachter. If you are expecting an important phone call during your meeting and there's no way you can reschedule it, then make sure to let the person you're meeting with know ahead of time.

This isn't the best scenario, but if it happens, you can say "I have to answer this" and briefly explain why before taking the call.

4. Don't place your phone on the table when meeting others.

Pachter says this is another way of showing the person you're meeting that they're not worth your time.

"How does this look to the people with whom they are meeting?" writes Pachter. "That the phone fanatics are so ready to drop them and connect with someone else." Even if you don't actually answer the phone, it can be distracting.

5. Respect quiet zones.

If you're in the middle of a meeting or a conference, it's rude to have your phone go off and disrupt the speaker and everyone in the audience. The easiest fix is turning on the vibrate button on your cellphone.

6. Choose a normal ring.

Do you really want your colleagues to hear Kanye West's latest single blasting on your cellphone while you're fumbling to silence it? Hopefully not. You need to consider what you use as a ringtone and think about how other people are going to react to it, says Pachter.

7. Let the other person know when you have them on speaker phone.

If you must put someone on speaker phone, make sure you immediately let them know who else is in the room with you, advises Pachter.

"There are many horror stories of callers not being told, and then criticizing someone in the room," she writes.

8. Don't leave long voicemails.

"Saving time is one of the major reasons people give for not listening to their messages," says Pachter, so when they do, don't leave them long-winded ones. Make your message quick and straight-forward, just like you would an email.

"Say what you have to say succinctly. Speak clearly, and let the person know why you called," writes Pachter. "And if you leave your number, say the numbers slowly. It drives people crazy when they have to replay the message numerous times in order to get the right numbers."

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