Sunday 28 October 2012

POLITE SENTENCES


POLITE   SENTENCES 

1] POLITE ATTENTION
            Excuse me sir.

2] POLITE ACCEPTANCE
            o.k.   / thank you /certainly

3] POLITE REFUSAL
            No / sorry  

4] POLITE SUGGESTION
            If I were you.  /  It is better if you….   /  Why don’t you…

5] POLITE REQUEST
            I wonder if you…/    would you mind  /  if you don’t mind  /
 would you please /   could you   / can you

Please   <  may <  would <  can  <  could  < 

6] POLITE PERMISSION
            Asking             May I  / can I          
            Giving             yes, come in    / sure

7] POLITE INVITATION
            Asking             We are very happy…/we solicit you presence    /  it is a joy for us
                                    It will be a great pleasure   / we will be grateful
            Answering       sure  /  with pleasure /  I ma sorry /  definitely  / by all means  
                                    My pleasure

8] POLITE EXPRESSIONS
That is             very kind of you.       
I am sorry to trouble you.
I have a complaint  to make…
I am sorry. I bothered you..
Really I am upset with you behaviour
Sorry to say, I am annoyed
I hope you do it
I guess these things happen
Let us forget

9] CONGRATULATING
            Well done
Congratulations
Well done, keep it up
We are proud of you…
You are brave
Bravo
Good
Hurrah
I know he can do it.

10] SADNESS
            I am sorry to what happened
            Nothing is in our hands
            You must be brave
            We are all with you
            We will help you
            You should be more careful
            You will recover soon

11] POLITE AGREEMENT
            You are right
            Thank you for correcting me
I am with you
OK
            Whatever he said is right

12] POLITE  APOLOGY
I am sorry
Sorry
I am awe fully sorry
Please forgive me
I am really ashamed of myself
I ;hope it will not happen again
I am extremely sorry

13] SUDDEN  EXPRESSIONS
What a lovely surprise
It is great to see you
What a beautiful building
Wov
Oh
Wah
Magnificent
Lovely
Marvellous
Spectacular
O God.





P.D. – 2 ASSERTIVENESS


P.D. – 2      ASSERTIVENESS

Real assertiveness doesn’t happen overnight.  Ability is the ability to express yourself and your rights without violating the rights of others.
Assertiveness does not come from a textbook, seminar, or self-help book: real assertiveness is born within.
You either have it or you don’t.
A good look in the mirror is the first step toward assertiveness.
How do you resolve conflicts ?
Are you quick to anger, or do you stand by, afraid to make waves ?
One’s philosophy is not best expressed in words, it is expressed in the choices one makes…In the long run, we shape our lives and we shape ourselves.  The process never ends until we die.  And the coices we make are ultimately our responsibility. (E. Roosevelt)
Success breeds success.
Living assertively can also benefit our health.
Applying some basic learning principles will help you to develop and maintain assertive behaviours as you combat old behaviour patters.


Attitudes

I am helpless when it comes to taking action that promotes change.
I don’t like risk-taking it scares me.
I’d rather let somebody else be the leader. I’m a good follower.
What other people think is more important than what I think.
It’s better to put up with things than rock the boat .
If I ask for what I want people will think I’m selfish.
It’s better to be liked than speak up and be seen as a troublemaker.
Your thoughts and attitudes alone can perpetuate non-assertive behaviour.


Behaviour

Learning new behaviours involves at least these four steps:
1. Description or modeling of the behaviour
2. Practicing the new behaviour
3. Reinforcing the desired behaviour and
4. Receiving accurate, rapid feedback.
Assertive behaviour is likely to have positive consequences. 
When you assert yourself, you will feel more in control of your life and less helpless and frustrated.
* Consider your thoughts and attitudes about being assertive, which ones encourage and support an assertive image or yourself?
* Are you avoiding assertion because you fear disastrous consequences?
* Be aware of the situations and people that have influenced you to be passive in the past and use them as reminders to be assertive in the future.
* Practice new behaviours that result in positive consequences.
* Stay away from people who punish your attempts to be assertive.
* Seek out people who reward your assertive attempts with positive feedback.

Assertiveness:

* is very different from aggression
* is strongly associated with a sense of self-worth
* can benefit every aspect of our lives, including our health.

To activate inner wisdom during times of pain or pressure, you must slow down.  Take time to be alone, take a walk, meditate , listen to calming music and breathe deeply and slowly.  You may even practice deep muscle relaxation.

* am I willing to listen to my heart,
* am I willing to lose the approval of others
* am I willing to give up my addiction
* am I willing to go through any awkwardness
* am I willing to choose assertions
* am I willing and ready to trust myself?

Different attitudes:
* Doormat type
* Indirect type
* Aggressive type
* assertive type
* knife type
* box type
* scent type

As you grow in assertiveness, you’ll find that your inner process will give you the sensitivity and clarity you need to be an assertive.

* create quiet time
* risk vulnerability
* open to inner wisdom
* trust answers from within
*learn to laugh at Ms protecto
* let go of emotional addictions
* look for and develop self-approval
* live without negative self labels
* focus on being –not doing and having
* be responsible for creating choices






Assertive communication – six techniques

1.  Behaviour rehearsal  practicing how you want to look and sound.

2. Repeated assertion – use calm repetition, and say what you want and stay focused on the issue.

3. Fogging -  to do this you need to acknowledge the criticism, agree that there may be some truth to what they say, but remain the judge of your choice of            action.

4. Negative enquiry – to do this effectively  you need to listen for critical comments, clarify your understanding of those criticisms, use the information if it will be helpful or ignore the information if it is manipulative

5. Negative assertion – you should accept  your errors or faults, but not apologise.

6. You can always bargain for your material goals unless the compromise affects your personal feelings of self-respect.

Assertiveness is a useful communication tool.

Empowering yourself to be assertive:

Your mind is one of the most powerful forces on earth. It can be your strongest ally or your worst enemy.
The more detailed your goal, the better and faster it can be achieved.
Empower  yourself to work on a particular goal in becoming more assertive.
An affirmation is a spoken and written declaration of something you want, phrased as if it were already happening.

Don’t pressure yourself for instant results.

Affirmations for an assertive person:
* I am becoming an assertive from inside out
* I am dissolving the barriers to my self-expression
* I feel more powerful
* I communicate more clearly and effectively
* I handle confrontations with greater ease
* I express my enthusiasm and joy more freely and fully
* I am becoming stronger and more courageous
* I am more and more pleased with who I am
* I am taking charge of my life
* I can create love, success and happiness for myself

The best way to protect his or her rights is to use them.

When a direct answer is given, acknowledge the answer with a ‘thank you for telling me.

“ I am sorry, but…..” 
Was the apology legitimate and appropriate ?
Did you feel compelled to apologize ?
Did you apologize for something even though you had nothing to be sorry about ?

When a direct answer is given, acknowledge the answer with a “Thank you for telling me.”

The expression of assertion
1.         You always take the lead in your relationships with others.
2.         Friends are telling you that you are defensive or argumentative.
3.         It is more important that you get what you want in the end than it is to go    along with what others want.
4.         To describe you as a ‘ fist in a velvet glove’ would be about right.
5.         you crave being the centre of attention.
6.         Because of assertiveness with different people, donot seem to want to see as much of you as before.



PERSONALITY DEVELOPMENT -- 1


PERSONALITY   DEVELOPMENT  -- 1

Things that are not of your personality
1.      Your appearance
2.      Your physique
3.      Your beauty
4.      Your style

Of your personality
1.      Yours commitment
2.      Yours way of speaking
3.      Yours pragmatic thinking
4.      Yours inquisitiveness
5.      Taking positive side even in defeat
6.      Yours observation
7.      Yours problem solving nature

People are of two types

PROCHANGERS
NO CHANGERS
Those who change frequently basing on realities of life.

They believe in logic and scientific thinking

They are ever evolving.

Eg.,
These people travel with ideals.
They are highly confident.
They know what they want in life.
They face challenges of life.
They know how to give and what to give
They lead a simple life.
They don’t have false prestiges.
They learn from failures.
Marx
Darwin
Lenin
Mao
Socrates
Chanukya


They are rigid. From birth to death they remain in their dogmas.

Theirs is belief system.

They don’t change.

Eg.,
They  travel with necessities.
They have no confidence.
They don’t know what they want.
They don’t have guts to face challenges of life
They know only how to take.
They have lot of false prestiges.
They don’t learn from experiences.
All religious leaders.
A common man who fights for his desires
Who wait for alms
These people have no targets in life.


Development is possible only to those people who are  prochangers.

If you want to do business.
1.      Experience
2.      Capital
3.      Network
4.      Liquid cash
5.      Go for cash sales
6.      Existence
7.      Expansion
8.      Empire building.

For development of your personality
1.      You should know, not the cost of everything, but the value.

2.      Not knowing management.
No risk, no gain.
Physically a millionaire, but mentally a beggar.
Not expanding mentally.
Enrich yourself larger than your work.
If you do not know learn, [Japan queen was trained how to be a queen]

3.      It is not necessary that we should know everything.
For every disease, we don’t know treatment, so we take the help of a Dr.
Akbar did not know everything. He took advices from courtiers.
We cannot build our own house. So take help of a maistry.

4.      Many people though they are in 2012, mentally they are in 212. What can they achieve?

5.      Prioritise things.
We  should know which work is to be done first, and which work can be kept pending for sometimes.
If we do secondary things first, and primary things never, we destruct ourselves.

6.      Always solve your own problems.

7.      Always rise from the grass root level.

8.      Always evolve and do self improvement.

9.      We sink ourselves to the bottom of the problems of the ocean and pray god to save us.

10.  Investing Rs. 500/- never expect 5,00,000/- turnover.

11.  Every failure teaches, provided you are ready to learn.

12.  Even if you are a thief, be the best thief.

13.  Always have money command.

14.  Do one thing at a time.

15.  For R & D spend only 10% of your resources. So that even if you fail, nobody can understand your short comings.

16.  Know your range. Know the range of other great people. This gap shows how much you have to rise in life.

17.  Think big. India is not poor, its thinking is poor.

18.  Never long for others items and declare ownership.

19.  Try to see everything in pieces but on the whole.

20.  You cannot run far from your own sorrow. Wherever you go it will be there with you.

21.  Try to make all your weaknesses into positives or strengths.

22.  Live every second.

23.  Accept what you have.

24.  Rise yourself mentally so that you can thank your critic.

25.  First deserve, then desire.






           

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